- churn
- ▪ I. churn churn 1 [tʆɜːn ǁ tʆɜːrn] noun [uncountable]MARKETING the number of customers who stop buying a service from a supplier in a particular period of time, either because they stop using the service or because they change to another supplier; = TURNOVER:
• ISP churn rates average 4% to 8% a month.
[m0] ▪ II. churn churn 2 verbchurn something → out phrasal verb [transitive]to produce large quantities of something, perhaps without caring about quality:• The plant churns out more than half a million cheap watches a month.
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Ⅰ.churn UK US /tʃɜːn/ noun [U] (also churning)► COMMERCE, MARKETING the situation in which customers stop buying the products or services of a particular company, especially to buy them from a competitor: »Preventing customer churn is a major concern for mobile service providers, since 20-40% of customers leave their providers in a given year.
► HR the situation in which employees leave their job and are replaced by new employees: »Employee churn for new hires increased by 33% for the third straight year.
Ⅱ.churn UK US /tʃɜːn/ verb► [I or T] COMMERCE, MARKETING to stop buying the products or services of a particular company, especially in order to buy them from a competitor► [I or T] HR to frequently replace employees with new employees► [T] STOCK MARKET if stockbrokers churn investments or churn a client's account in order to make more money in commissions, they illegally buy and sell the client's investments more often than necessary: »The commission found that he violated the antifraud provisions of the securities laws when he churned three customer accounts.
Financial and business terms. 2012.